1. Acceptance of Terms

By accessing this website, placing an order, or applying to become a dealer, you agree to these Terms & Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Products and Pricing

• Product Descriptions: We strive to display our products accurately. However, we do not warrant that product descriptions, images, or other content are error-free.
• Pricing: All prices are listed in Kenyan Shillings (KES) and are subject to change without notice.
• Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.

3. Orders and Payment

• Order Confirmation: After placing an order, you will receive a confirmation via email or SMS. This does not constitute acceptance of your order; we reserve the right to cancel or refuse any order.
• Payment: We accept payments via M-Pesa. Full payment must be received before your order is processed and dispatched.
• Fraud Prevention: We reserve the right to verify payment details and cancel orders suspected of fraud.

4. Delivery and Shipping

• Delivery Area: We offer nationwide delivery across Kenya.
• Delivery Time: Estimated delivery times are provided as a guide. We are not liable for delays caused by third-party courier services or circumstances beyond our control.
• Delivery Fees: Delivery fees are calculated at checkout and may vary based on location and order value.
• Risk of Loss: Once your order is dispatched, the risk of loss or damage passes to you. We recommend inspecting your package upon delivery.

5. Returns and Refunds

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund.
• Non-Returnable Items: Due to the nature of our products (regalia and accessories), we do not accept returns for change of mind or incorrect choice. Please ensure you review product details before ordering.
• Refund Process: Refunds will be processed via M-Pesa within 7 business days of approval.

6. Dealer Terms

• Application: All dealer applications are subject to review and approval by Victoria Grand Lodge.
• Pricing: Dealer pricing and terms will be communicated upon approval.
• Resale: Dealers agree to maintain the quality and reputation of Victoria Grand Lodge products and must not engage in unauthorized resale practices.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the intellectual property of Victoria Grand Lodge and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Victoria Grand Lodge shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify and hold Victoria Grand Lodge harmless from any claims, losses, or damages arising from your breach of these Terms & Conditions or your use of our website.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Kenya.

11. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our website and services after any changes constitutes your acceptance of the updated terms.